Microfax Online Microfax Online Microfax Online
Home About Us Our Services Getting Started Resources
Microfax Online
Microfax Inc. Mcrofax helped us provide a Safe work environment.
About Us
Secure Login
Microfax Inc.
Get Started Now
Get Started Now
  Subscribe to Microfax and gain access to employee verification services, DMV Records, Credit Checks and more!
Read More
deco
The File Room
The File Room
  bullet Resources for Microfax Subscribers

Gain access to the resource center, containing Background Screening Articles, Forms, and Instructional Reports

Read More
   The FAQ's
Note: Click on the questions below to expand or collapse each section and view more information.

General Questions


Have your applicant fill out and sign an authorization form. Either fax the form to Microfax or enter the request at our website.


Yes, as most criminal searches are searched by name and date of birth.


If you are an employer, federal law states that you must obtain prior authorization before conducting a background check. In addition, you must keep the authorization on file for a period of three years.


  • County Criminal searches are conducted by sending a court runner to the court house to pull records from the county clerks office. County courts are generally the most up to date records available. Typical turnaround time is 2 days for clear records.
  • Statewide criminal searches are conducted by searching state-based criminal records indexes. Statewide records may or may not contain the outcome of an arrest. Statewide records can be as much as 90 days old or greater.
  • Federal records searches are conducted by searching federal-based records indexes. Federal records may contain limited case information. Federal records can be 90 days old or greater.
National criminal records are conducted by searching a large records index. National criminal records searches do not include every jurisdiction and may be limited in case information.


We generally advise our clients that turnaround times vary between 48 - 72 hours, depending on the nature of the search being conducted and the availability of resources, i.e. previous employers, educational institution response, etc


In order to expedite the process, we would like to have all of the below-listed information.
  • Date of birth
  • Social Security Number
Copy of application


Yes. We currently provide DOT-compliant DMV records to several corporations.


We ask the following questions on employment verifications:
  • Dates of employment
  • Title
  • Ending Pay
  • Duties
  • Reason for Leaving
Eligible for Rehire

Customer Service


All requests are handled on a workflow basis.

Billing


Yes. We now accept Visa, Mastercard and American Express.


Microfax bills clients at the monthly. Clients are provided with a monthly invoice.


The invoice is grouped by name and provides details of each search conducted for that person.


We have the capability to bill our multi-location clients at the location level or by providing a master invoice subtotaled by location.


Fees generally fall in to three categories and are passed directly through without markup. They include, but are not limited to the following:
  • County court fees - some counties in the U.S. charge an access fee.
  • Court fees / not County court fees
  • The fee currently ranges from $2 - $18. Court fees are charge per name, per look up. On average fees will  add between 3% - 5% to the overall cost of a background check.
  • Education Verification fees - some universities outsource education to independent companies, who charge     a fee to conduct the verification.



The following fees are passed along to our clients:
  • Out of country searches incur additional charges.
  • Some counties incur additional court fees
  • State DMV fees
Compliance


Microfax is fully compliant with the Fair Credit Reporting Act and is regularly reviewed for compliance to state and federal regulations.

Technical


We offer a fully-functional on-line order and retrieval system that enables our clients to place orders and retrieve through a secure web browser. The system is designed to help even the most inexperienced user to quickly order background reports


Many search types are instant and available within minutes of ordering, including DMV, SSN and Credit Reports.


 

Microfax Inc.
Microfax Inc.
Copyright © 2007 Microfax, Inc.
All Rights Reserved
BBBNAPBSARC Design